1. What is Zenvive Wellness?

Zenvive Wellness is committed to promoting relaxation, rejuvenation, and overall well-being through our premium wellness products. We specialize in saunas, wellness bundles, and accessories designed to elevate your health and relaxation routine.

 

2. How do I use the sauna products?

Our sauna products are designed for easy setup and use at home. Each product comes with detailed instructions to ensure a safe and relaxing experience. If you need assistance, feel free to reach out to our support team!

 

3. What is included in the Wellness Bundle?

The Wellness Bundle includes a curated selection of wellness products aimed at supporting relaxation, detoxification, and stress relief. The bundle includes a sauna blanket, massager and LED therapy mask designed to enhance your wellness experience.

 

4. Do you offer international shipping?

Currently, we only offer domestic shipping within the United States. Unfortunately, we do not ship internationally at this time.

 

5. How can I track my order?

Once your order has been processed and shipped, you will receive a tracking number via email. You can use this number to track your shipment on the carrier’s website.

 

6. What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay. We also offer installment plans through Shop Pay.

 

7. Can I change or cancel my order after placing it?

Once an order is placed, we are unable to make any changes or cancellations. Please review your order carefully before submitting.

 

8. What is your return policy?

We accept returns only if the item is damaged or defective upon arrival. You must contact us within 30 days from the date of delivery. Please review our Refund Policy for more details.

 

9. What should I do if my sauna is damaged or defective?

If your sauna arrives damaged, defective, or you received the wrong product, please contact us immediately. For items damaged during transit, please contact us with the tracking info showing the damage, and we will assist in processing your claim.

 

10. How do I contact customer support?

You can reach our customer support team by visiting the Contact Us page on our website, or by emailing us at zenvivew@gmail.com. We aim to respond to all inquiries within 24 hours.

 

11. Is my personal information secure?

Yes! Your privacy and security are important to us. We use secure encryption to protect your personal and payment information during checkout. For more details, please review our Privacy Policy.

 

12. Do you offer any discounts or promotions?

We occasionally run promotions and discounts on our website. To stay updated, subscribe to our newsletter or follow us on social media for exclusive offers.